# Ray Mowatt
## Experience
### Suzy | Sr. Director, IT & Automation
### Suzy | Director, IT
### Suzy | Senior IT Operations Manager
### Suzy | IT Operations Manager
`Technologies:` Workato, Intune, Kandji, Jira, Netskope, Twingate, SentinelOne, Azure, Orca Security, OneLogin, Conductor1, OpenAI, ZenGRC, Zscaler
- Over 7 million tasks automated per year, leading a team of automation/IT professionals.
- Created and deployed custom in-house generative AI chatbot via Slack using OpenAI Assistant, Slack, and Workato.
- Shifted from outsourced support to in-house IT team, fostering professional growth.
- Enhanced HR/IT efficiency by automating employee lifecycle processes.
- Matured MDM processes (No-Touch deployment, SSO Device Login).
- Configured OneLogin IDP integrating 50+ apps for compliance.
- Achieved ISO 27001, SOC 2 Type 2, Microsoft SSPA certifications.
- Designed automation for Third-Party Risk, Identity Access, and Vendor Relationships.
- Collaborated with cross-functional teams (C-Level, Customer Success, RevOps).
- Led centralized ITSM service desk, reducing tier-1 issue resolution times by 90%.
- Configured DLP protections & alerting via Netskope.
- Managed $7M technology budget using analytics.
- Led strategic Jira projects for budgeting/planning.
- Built asset management app using Jira, JSON, APIs.
### Major Food Group | Network & System Administrator
`Technologies:` Salesforce, Cisco Meraki, Cisco Umbrella, NinjaOne RMM, FreshService, Azure, Google Workspace
- Transitioned/deployed Salesforce within one month.
- Designed advanced Salesforce automation flows.
- Managed multi-site infrastructure (12 locations) with Meraki/Umbrella.
- Deployed NinjaOne for improved device management.
- Primary escalation resource, administered Google Workspace.
- Integrated Salesforce with PCI applications.
- Proactive server/hardware maintenance.
- Led new office builds and POS deployments.
### Network Doctor | Systems Engineer
`Technologies:` ConnectWise, Cisco Meraki, Cisco Umbrella, Windows Server, Mac OS, Webroot, Mimecast
- Supported 2000+ end-users, onsite lead for 30+ clients.
- Remotely resolved issues using ConnectWise, exceeding SLA targets.
- Deployed Mimecast threat protection solutions.
- Documented client assessments, streamlined onboarding.
- Proposed efficiency enhancements aligning with client goals.
- Facilitated collaboration to resolve complex challenges.
- Integrated proprietary systems with vendor collaboration.